FAQ / Help


Are Vannen watches water resistant? 

All of our watches come with gaskets inside that help keep water out. We also test every new model to make sure they're sealed properly. As a matter of fact we pull a handful of watches out of each new batch to make sure that the factory sealed them up nice and tight. We test these randomly chosen watches in all sorts of situations: in a swimming pool, in the ocean, in hot a tub, on hikes, in the shower, and even at the gym. So, yes our watches hold up perfectly in those conditions. However, we ask that you not wear your watch in those same situations because you never know if the crown (the metal dial on the side) is open or not. If it is open, water and/or moisture will get inside and damage your watch. But if your crown has been pressed down, and is secure, your watch will be fine. In short, our watches are water resistant unless the crown is open. So if you decide to get in the water with your watch on, please be sure to push the crown down.

Why did my order get canceled?

This could have happened for a few reasons: 1.) Your order was flagged as fraud, so we canceled it to protect ourselves and the cardholder. If you're actually the cardholder and we made a mistake by canceling your order, please email us a copy of the credit card you used and your ID so we can reinstate your order. 2.) You've been problematic in the past by coming up with stories about lost packages or defective merchandise. We LOVE our collectors and we'll go out of our way to make everyone happy, but there are people out there that like to take advantage of our kindness. We're happy to help anyone take care of a problem, but if you're becoming a regular at this then we can't sell you any more products. 3.) Your order was canceled because we found an eBay account under your name and location selling our watches at double the price and with an astronomical reserve price. We have a strict "No Flipping" policy, so please just buy a watch for yourself and leave the rest for everyone else.

My lower watch strap started to crack and peel. What can I do to keep that from happening?

The problem is that over the years we've been taught how to buckle our watches a certain way, but with plastic watches they will eventually crack and peel from wear and tear. However, the best way to keep that from happening is to not completely buckle your watch. It sounds confusing I know. Watch the video and you'll see what we mean.

The artwork on the straps started to fade/scratch/wear off. Why is that happening?

A few of our watches have artwork printed on the outer surface area of the straps. Because that area and printed art is exposed, the artwork is highly susceptible to being scratched or worn off. The best way to explain this is to compare it to artwork printed on a iphone case, skateboard deck, toy or even the paint on an automobile. You wouldn't drive a car up against a wall would you? No, because the paint would blemish, scratch and chip right off, right? The same goes for our watches that have printing on top of the straps: do not rub them up against any surface area or the art will start to rub off.

It's common sense really, but truthfully you don't realize how often your wrist slides across common surface areas. As I type this out my writs are rubbing against my desk and my watch straps are are getting scratched. You might not realize it, but you're probably doing the same thing. You're reading this and your watch is pressed against a surface of your desk or laptop getting scratched. See. Told you so. Now that you know this, please try and make a habit of keeping your wrists up so your watch straps don't get scratched.

In short you have to be mindful of how you wear your watch and if the straps are rubbing up against something. The more often your straps get pressed against a surface area, the faster the artwork will wear off. Simple as that. The trick is just to be mindful and not let that happen. The same goes for buckling and unbuckling it on a consistent basis. If you do take your watch off and on a lot, be sure to use the demonstrated in the video above. The paint/art wearing off from wear and tear is not a defect, manufacturing problem or something covered under warranty. Keep that in mind. This is just to be expected when you take something with exposed art/paint and rub it against a surface area.

If you wore your straps out and you need new ones; fear not we have extras and they are really inexpensive. Click here to buy some.

Why are Vannen watches so expensive? They're plastic and made in China.

The assumption is that if something is plastic and "Made in China", it's unreliable and cheap. Sure, you can get plastic watches manufactured from a wide range of factories around the world, but you get what you pay for regardless of where its made. And just because other companies source the cheapest crap they can find and slap a logo on there, that doesn't mean that a great plastic watch can't be made in China.

Vannen chose plastic because we love plastic watches. We love the feel and flexibility, and they give us the widest variety of colors, decoration, and finishing options. We wanted the best possible canvas for our artists and partners, and plastic was the perfect fit. From there we spent over a year researching and testing so that we could build the best plastic watch possible. We tested our watches vigorously before we finally settled on a manufacturing partner that could meet our standards. And even today we still test every single run before putting it on the market.

When you buy Vannen, you're not buying a plastic watch. You're buying a limited edition timepiece featuring art that we love from artists, designers, and brands we believe in. You are buying the quality that comes from a company obsessed with detail and quality. You are buying a limited edition watch that doesn't cost a fortune.

Yes, you can buy an inexpensive plastic watch from a mass-market retailer or specialty retailer, but it won't have the attention to detail or the quality assurance of a Vannen watch. It won't have signed or numbered packaging. It won't come with a warranty. It won't last you more than a couple of days. It wont be awesome. It won't be a Vannen watch.

Why are the straps on my white watch discoloring? Any tips for keeping them clean?

White clothing, shoes and accessories are great when they're new, but they get dirty fast. Your new Vannen watch is no exception. However, we have a simple solution that’ll help keep your new watch looking great.

After each wear, wipe down the straps (front & back) with a damp wash cloth with soap and water to remove body oil, dirt and grime. A moist Magic Eraser will also work wonders.

Remember, your watch takes a lot more abuse than you'd expect, so pay attention to where you’re wearing it and what you’re doing. If you keep it clean after each wear, your new watch should stay looking great for awhile. But if you forget to keep it clean and it starts to discolor, you can always purchase replacement straps at www.vannenwatches.com.


How do I service/repair my watch?

Please visit our Warranty & Service page to contact us. We will email you a service number and shipping instructions. Do not send your watch without your designated service number! Your watch will not receive service without a service number. If your service/repair is covered under warranty you must also include a copy of your original receipt and warranty card.

How long will it take to service my watch?

The usual repair time is 10 business days. If we have to order a special part for your watch we will email you with the approximate timeline of when your watch will be repaired. 

How can I check the status of my service or repair? 

You will receive an email notification when we receive your package and when we ship it back to you.

How do I get new straps/bands?

Go to that particular watch page to purchase a replacement set (while supplies last) and you can also view our instructional video here at http://www.youtube.com/watch?v=GohHR2Q0yvE on how to replace your new straps at home.

How do I get a new crystal/case?

Please visit our Warranty & Service page to reach us for a repair request.

How do I get a new buckle or loop?

In most cases those are included in our strap/band sets.

How do I get a new spring-bar? 

Email us at service@vannenwatches.com and we'll send you one for free. Spring-bars are also included in the strap/band sets.

How do I get a new battery/gasket replacement? 

For convenience and better piece of mind we recommend that you send your watch to us for battery and gasket replacement.


How long is my watch covered under the limited warranty?

90 days from the original date of purchase.

I lost my original receipt, can I still have my watch serviced/repaired under the warranty?

To have your watch serviced under warranty, you must provide a copy of the original receipt within 90 days of the original purchase date.

I purchased my watch through ebay am I still covered under warranty?

Yes, you're still covered under warranty, but you must obtain a copy of the original receipt from the seller to be considered for service covered under warranty.

Can I get my watch serviced outside of my 90-day warranty?

Yes, you can for a small fee.

I lost my watch. It fell off my arm at (insert place here). Can you send me a new one for free because I think it was defective?

Sorry, but we don't cover lost or stolen merchandise. If your watch fell off your arm, chances are it was stretched to a breaking point or it got snagged on something causing a pin to pop out. This is common for pretty much any watch that is put under any sort of stress. We're truly sorry for your loss, but we do not cover lost or stolen goods.

What does my limited warranty cover?

We offer a limited warranty against defective materials and workmanship for a period of 90 days after original purchase. We will promptly repair or replace your watch at our discretion if it is immediately returned to us with a copy of the original sales receipt.

This warranty does not cover normal wear and tear, the life of the battery, gaskets, aging, peeling, alteration or discoloration of the watch casing, crystal or straps from normal usage.

This warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, tampering, accidents, and incorrect use of the watch.

All applicable implied warranties, including the implied warranty of merchantability and of fitness for a particular purpose given to you by law are hereby limited to the duration of this warranty. Under no circumstances will Vannen Inc. be liable for any indirect or consequential damages of any kind. Some states do not permit limitations on how long implied warranties last, or exclusions or limitations of incidental or consequential damages, so exclusions or limitations mentioned may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.

Vannen watches are focused on fashion and style. We highly recommend you keep it out of water, keep it safe from extreme temperatures (hot and cold) and avoid shocks if at all possible. Our watches are water resistant up to 10 meters / 30 feet, but we strongly suggest you take it off before you shower, bathe or swim. If your watch is exposed to salt water or sand, rinse it off with fresh water immediately.

Water resistance is achieved by using a rubber gasket which will deteriorate over time under normal conditions and reduce the water resistance of your watch. Please contact us within a year to two years of your purchase so that we can service your watch by replacing the gasket and battery to ensure proper water resistance and functionality.

Expired or low batteries left inside a watch can harm the movements and render it useless. Replace the battery at least every 2 years. Please refrain from replacing the battery and gasket yourself. We're happy to do it for a small fee and you'll have peace of mind knowing it was serviced with care here at Vannen.


How long does it take to process my order?

Depending on the volume of orders coming in, new orders placed before noon PST are typically processed within 1 business day of the original purchase date. Orders placed on a release date may take up to 3 business days to be processed.

What are my shipping options?

Currently we exclusively use the United States Postal Service for all domestic and international orders. Domestically we offer Express Mail, Priority Mail, First-Class Mail and Parcel Post. International orders can choose between Global Express Guaranteed, Express Mail International, Priority Mail International and First-Class International. 

International customers, please be aware that our First Class Shipping (sometimes known as FREE First Class Shipping) is a great inexpensive option for your shipping needs, but keep in mind it does not offer tracking. On top of that it'll also take a very long time for you to receive your package. We're talking over a month if not more before your box will arrives at its destination. Please don't panic and email us for a replacement watch. You're just going to have to sit tight and wait it out. Now if you don't receive your watch within 2 months of ordering it; then you have every right to panic and contact us. With that said; if you chose FREE International First Class Shipping we are not responsible for lost, stolen or delayed packages. If you want fast delivery, tracking, piece of mind, etc. we highly suggest you pay a little extra for Priority or Express Shipping for your international order at vannenwatches.com.

PLEASE NOTE: Orders are not shipped until payments are fully processed / cleared through your credit card company. Please keep this in mind when choosing your shipping option.

Do you cover tax/tariffs/duties/fees when shipping to other countries?

If you are shipping your order to a country outside of the United States, you are responsible for all taxes, duties, tariffs and fees in addition to any applicable customs laws and restrictions associated with importing products into that country. These laws and fees can change at any time and we recommend that you check with the appropriate customs offices before placing an order on vannenwatches.com. Vannen will not add any of these fees to your order before checkout and will not reimburse you for any portion of the price of merchandise purchased, cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal.

How much will shipping cost me?

Shipping will vary depending on the size and weight of your order along with the destination and shipping option you choose. You can check your shipping charges by adding items to your shopping cart and proceeding to the check out page. You will not be charged until you enter your credit card information and submit your order.

When will I know when my order has been shipped?

We will send you an email notification when your order is shipped.

Can I cancel my order?

You may attempt to cancel your order by emailing cancel@vannenwatches.com IMMEDIATELY after placing an order. Please include your name, mailing address, order number and a return email address. However we cannot guarantee that we can cancel your order in time before it is shipped out. Cancelled orders are subject to a $15.00 restocking fee.

Can I return/exchange my watch?

If you are not happy with your item you may return the product in its ORIGINAL, UNOPENED, UNUSED condition for a refund. You must provide the original sales receipt within 14 DAYS for a refund. Please contact us ahead of time at returns@vannenwatches.com BEFORE sending your item back. All returned items are subject to a $15.00 restocking fee. Because our merchandise is limited, we will not be accepting any exchanges or returns on worn or used merchandise.

What if my watch is defective?

All defects are covered under the 90-day limited warranty. A "defect" is a mistake made in the manufacturing process that does not result from normal wear and tear, negligence or misuse. We will promptly repair or replace your watch at our discretion if it is immediately returned to us with a copy of the original sales receipt. Please contact us at service@vannenwatches.com before sending in your watch for service for a return authorization number before sending in your watch.

Vannen Inc, will not be held responsible for any watch returned to us without an authorization number.

What is Vannen's pricing policy?

Vannen reserves the right to change prices at any time. Please visit our site frequently for updates. 

How do I send my watch in for a return, repair or service? 

You will need to contact us FIRST before sending your watch in for a return, repair or servicing. For returns, please contact us at returns@vannenwatches.com.

After we receive your request we will email you shipping instructions and a return authorization number. Please send all packages to Vannen Inc. P.O. Box 93188 Hollywood, CA 90093-0188.


What is a Bitcoin?

Bitcoin is the first form of decentralized (meaning it is not controlled by any organization or government) digital currency that can be exchanged from peer to peer for goods and services. Bitcoins are designed around the idea of using cryptography to control the creation and transfer of money, rather than relying on central authorities.

There is a limited number of Bitcoins in circulation and new Bitcoins are created at a predictable and decreasing rate. A fixed number of Bitcoins means they are a commodity whose worth is determined by supply and demand.

How do you get a Bitcoin?

Bitcoins are “mined” through a process where specialized computers search algorithms to solve difficult mathematical problems. Every time they find a solution, a Bitcoin is generated.

You can earn Bitcoin through “mining,” accepting them as payment for goods or services, or purchasing them at a Bitcoin exchange.

What are the benefits?

These are just a few benefits Bitcoin offers over traditional payment options:

• Ability to send and receive any amount of money instantly, anywhere, and at any time.

• Full control of your money. Bitcoin can be managed directly from your Bitcoin wallet.

• Full control of transactions. With Bitcoin, you control all your transactions. No one can process unwanted or unnoticed charges.

• Secure transactions. You are not required to provide sensitive or personal information with Bitcoin.

What is a Bitcoin Wallet?

A Bitcoin wallet is a digital wallet that stores your Bitcoin balance. A Bitcoin wallet contains your public address and private key, allowing you to buy, sell, exchange, and trade Bitcoins online and offline. Bitcoin.org describes a wallet like an email account: it stores information (Bitcoin) and allows you to send and receive information.

Is Bitcoin Secure?

Bitcoins has yet to be compromised. Bitcoin has a dedicated team improving security and safety for users. According to Bitcoin.org, It is not possible to create Bitcoin without mining, spend Bitcoin that belong to other users, or corrupt the network. For more info, please visit the Bitcoin FAQ.

I'd like to learn more about Bitcoin.

For more information, please visit Bitcoin.org or visit their Wiki FAQ.